1. Customers may request a return within 30 calendar days from the date the order is received. Returned products should be unused, in their original condition, and include the original packaging, accessories, manuals, and other materials supplied with the product.<\/p>\n\n\n\n
2. Return Address<\/p>\n\n\n\n
3623 ROCKDALE DR<\/p>\n\n\n\n
RNCHO CORDOVA, CA 95742<\/p>\n\n\n\n
3. Customers must contact our customer service team before sending a product back. Return authorization and applicable return instructions must be obtained before shipment. Packages sent without prior authorization may not be accepted.<\/p>\n\n\n\n
Business Email:<\/p>\n\n\n\n
zechs@basonex.shop<\/p>\n\n\n\n
support@basonex.shop<\/p>\n\n\n\n
Phone:<\/p>\n\n\n\n
9169942797<\/p>\n\n\n\n
4. A return may be declined when:<\/p>\n\n\n\n
– The product has been damaged through misuse, abuse, or improper handling.<\/p>\n\n\n\n
– The product shows significant wear, modification, or alteration.<\/p>\n\n\n\n
– The return is requested after the 30-day return period.<\/p>\n\n\n\n
– Original packaging, accessories, manuals, or other included materials are missing.<\/p>\n\n\n\n
5. Customers are generally responsible for return shipping costs when:<\/p>\n\n\n\n
– The customer changes their mind about the purchase.<\/p>\n\n\n\n
– The customer orders the wrong product.<\/p>\n\n\n\n
– The customer purchases an incorrect quantity.<\/p>\n\n\n\n
– An incorrect or incomplete shipping address was provided by the customer.<\/p>\n\n\n\n
– The return is not related to a product defect or fulfillment error.<\/p>\n\n\n\n
If the item is defective, damaged during shipment, or we sent the wrong product, we will cover reasonable return shipping costs in accordance with the applicable return instructions.<\/p>\n\n\n\n
6. Returned products may be inspected after delivery to determine whether they satisfy the return requirements. Products that do not meet the applicable conditions may be refused or may receive a partial refund where permitted by law.<\/p>\n\n\n\n
7. After an eligible return has been received and approved, the refund will generally be issued to the original payment method within approximately 3 business days. The actual posting time may depend on the customer’s bank or payment provider.<\/p>\n\n\n\n
8. When available and appropriate, an eligible product may be exchanged for the same item if the original item is defective, damaged in transit, or incorrectly shipped by us.<\/p>\n\n\n\n
9. If an order arrives damaged or contains an incorrect product, please contact us within 7 days of delivery. Customers should provide the order number and clear photographs of the product and shipping packaging for review.<\/p>\n\n\n\n
10. Questions regarding returns, exchanges, or refunds can be directed to:<\/p>\n\n\n\n
zechs@basonex.shop<\/p>\n\n\n\n
support@basonex.shop<\/p>\n\n\n\n
9169942797<\/p>\n","protected":false},"excerpt":{"rendered":"
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